Proactive Digital Care, since 2014
Your tech,
in safe hands.
Day and night.
Not a tech expert? That's exactly why we're here. Ailova Care™ watches over your devices, prevents problems before they happen, and connects you to a real expert in under 2 minutes — whenever you need us.
Our difference
No more panic calls.
Just everyday peace of mind.
For decades, tech support meant calling someone when things broke. We flipped that logic. Instead of waiting for a crisis, we're already there — preventing it.
Reactive
support.
A team
watching over you.
Your 12-month journey
More than a subscription.
A real partnership.
Every milestone is planned and delivered. Here's what a year with your dedicated care team looks like.
Welcome & first health check
Junk removal, updates, regular optimizations. Your devices stay fast and reliable, month after month.
First scheduled check-in
A scheduled appointment — no waiting for a problem. Status review, personal advice, a human voice. This is where you understand this service is different.
Tips, alerts & best practices
Security hygiene, scam alerts, seasonal reminders, tips. You stay safe and informed — regularly hearing from us, not just when something goes wrong.
A human expert, always reachable
AI for quick requests, handled fast. Certified agents for everything that needs judgment and reassurance. Always a real person — never just a bot.
Your renewal — we need to earn it
Value has been shown multiple times. The relationship is real. Renewal becomes a natural continuation — never a sales call.
Coverage
Every screen you own, covered in one plan.
Mac, Windows, iPhone, Android, iPad, printers, Wi-Fi. Everything under one subscription — no gaps, no extra fees per device.
Windows PC
All versions
Mac / MacBook
macOS 10.14+
Smartphone
iOS & Android
Tablet
iPad & Android
Printers
Setup & troubleshooting
Wi-Fi & Router
Network optimization
Accessories
Peripherals & gadgets
what’s included
Everything your
devices need.
A complete range of remote technical services, delivered by certified technicians. Mac and Windows. Every device in your home.
Maintenance & Clean-up
Junk removal, updates, regular optimizations. Your devices stay fast and reliable, month after month.
Security & Protection
Malware removal, virus scanning, phishing protection. Active protection — never paused.
Network & Wi-Fi
Home network setup, connection troubleshooting, Wi-Fi security. Reliable connectivity throughout.
Data Backup
Photos, documents, precious files — backed up safely with a strategy you can count on.
Errors & Troubleshooting
Crashes, blue screens, unexpected behavior. We find the cause, explain it clearly, and fix it for good.
Peripherals & Setup
Keyboards, mice, printers, monitors, cameras. We set them up and keep drivers current.
Verified Trustpilot reviews
4.7 out of 5. 5K+ stories.
Numbers reassure. Stories explain. Here are five reviews published on Trustpilot — unprompted and verified.
This company is extraordinary. Before I even contacted them about my system slowing down, they had already written to me for a check-up. I'm so glad to have support just one click away. Thank you Alex and the whole team.
I had been working with Level 1 and 2 support for two weeks by email, no resolution. Alex fixed my problem in 10 minutes via remote session. Absolutely delighted.
The technicians really cared about my issue and resolved all concerns. My PC is running like new. This is a wonderful, reliable service.
I had 5 computers across the family and one subscription covers all of them. The technicians are patient and never make you feel stupid. Highly recommend.
As a freelancer, downtime costs real money. Ailova Care picked up in 3 minutes and had my issue resolved in under an hour. Absolute lifesaver.
Compliance & Security
Your security is our
top priority.
We don't just meet industry standards — we exceed them. Every session, every technician, every interaction held to the highest standard.
Professional Quality Control
QA analysts monitor every interaction — scored for resolution quality, communication, and process adherence. Anything below our bar gets fixed fast.
Certified, Trained Technicians
Every technician holds industry certifications and undergoes rigorous onboarding before serving any customer. Ongoing training in all 5 languages.
AppEsteem Compliant
We adhere to AppEsteem's trusted certification framework, which rigorously assesses tech support providers. Regular audits and documented compliance records.
GDPR Compliant · Secure Sessions
All remote sessions use end-to-end encrypted connections via LogMeIn. You initiate every session and can end it any time. Fully GDPR and CCPA compliant.
We will never call you unsolicited.
We never make unsolicited calls
Remote access is always customer-initiated
If in doubt, hang up
FAQ
Everything
you want to know.
If your question isn’t here, call us on any number above — a real person responds.
Do you really cover all my devices?
Yes. Mac, Windows, iOS, Android, iPad, printers, routers, and accessories. If it's connected in your home, we take care of it.
Is my data safe during a remote session?
Our experts access your devices only when you explicitly agree, via a secure encrypted session (LogMeIn Rescue). No data is stored beyond what's strictly needed. We're GDPR compliant and all 50+ experts sign a confidentiality agreement.
What languages do you support?
We provide professional support in English, French, German, and Japanese. You'll always be connected to an expert who speaks your language fluently.
What happens if I want to cancel?
All plans come with a 30-day money-back guarantee — no questions asked. After that, plans run for their chosen term (12, 24, or 36 months). If your situation changes at any point, reach out to us directly. We review every case individually and always work toward a fair, human solution.
How do you handle my data and privacy?
Security and privacy are built into everything we do. All remote sessions use end-to-end encrypted connections (LogMeIn Rescue) — initiated by you, visible to you, and ending when you decide. We are fully GDPR and CCPA compliant, AppEsteem certified, and our technicians sign strict confidentiality agreements. Your data is never stored beyond what's strictly needed to support you, and is never shared with third parties.
Will you recommend products or services I don't need?
Our experts review each situation individually. If we see something that could genuinely help you — a software update, a backup tool, a security setting — we'll mention it. But we assess every case on its own merits, and we will never put pressure on you to purchase anything. Our goal is to solve your problem, not to sell you something new.
Ready to get started?
Becoming a customer
takes under 5 minutes.
Choose your plan, complete a simple checkout, and a certified technician will contact you within the hour to get you set up. No technical knowledge needed — we handle everything.
Pick your plan
Choose 12, 24, or 36 months. All plans include multi-device coverage, proactive health checks, and 24/7 access to your dedicated support team.
Secure checkout
Complete your order in a few clicks. Your payment is fully secured and GDPR compliant. A confirmation and PDF certificate are emailed to you immediately.
First session within the hour
A certified technician contacts you to run your first device health check. Your calling card is installed on your desktop — one click to reach us any time.
30-day money-back guarantee · No setup fees · Secure checkout
Already a client?
Call us.
We pick up.
Your certified technician is ready. Find your local number below and connect directly.
| Location | Number | Schedule |
|---|---|---|
| Toll-Free (North America) | +1-888 222 9149 | Mon–Fri, 24/5 |
| United Kingdom | +44 20 8068 2974 | Mon–Fri, 24/5 |
| Australia | +61 283 110 215 | Mon–Fri, 24/5 |
| France | +33 9 77 55 87 59 | Mon–Fri, 3am–12pm EST |
| Belgium | +32 28 08 28 25 | Mon–Fri, 3am–12pm EST |
| Canada | +1-438 788 2989 | Mon–Fri, 3am–12pm EST |
| Germany | +49 80 07 24 17 47 | Mon–Fri, 3am–12pm EST |
| Austria | +43 720 884 702 | Mon–Fri, 3am–12pm EST |
| Switzerland | +41 4 35 08 97 90 | Mon–Fri, 3am–12pm EST |
Get started today
Stop waiting for
something to break.
Join 5,000+ customers who trust AILOVA Care to keep their digital life running smoothly — every day, not just in a crisis.